Shipping Policy

Shipping Policy

Processing and Shipment

Orders are generally processed and shipped within five business days following order confirmation.

After the carrier takes possession, delivery typically takes 10–20 business days, depending on the destination country and chosen carrier.

Delivery times may vary due to:

• Customs clearance or inspections
• Delays in carrier transport networks
• Weather events or logistical disruptions

We appreciate your understanding if delays occur outside of our control.

Tracking Your Package

Once shipped, you will receive a tracking number by email.

Tracking can be checked through standard parcel services.

For assistance with tracking, contact customer support:
Email: service@ocrivana.com

Shipping Fees

All orders are subject to a flat international shipping rate of $2.99 USD.

Delivery Regions

We offer worldwide shipping.

If delivery to a region is unavailable due to carrier restrictions, we will notify you and provide alternative arrangements.

For questions, please contact:
Email: service@ocrivana.com

Changing Shipping Details

Updates to the shipping address must be requested before 11:00 PM (PDT, GMT -7) on the order date.

After this time, the order may be processed and changes may not be accepted. Contact customer service immediately for modifications.

Email: service@ocrivana.com

Billing vs Shipping Address

Shipping may be directed to a different address from the billing address provided.

Order Fulfillment Days

Orders are fulfilled Monday–Friday, excluding public holidays.

Orders placed on weekends are typically processed on the next business day.

Warehouse and Production Fulfillment

Orders may ship from regional warehouses or directly from manufacturing facilities in the United States, Canada, or Australia, depending on stock levels and logistics planning.

Customer Support

For questions regarding shipping schedules, tracking, or other shipping concerns, contact:
Email: service@ocrivana.com